Pest control companies and exterminators need efficient ways to send employees to spray in the field. Pest control companies can increase customer satisfaction and retention using the best field service management software. Before deciding which FSM software service to use, managers of pest control companies must first consider the software's features and how they relate to the company's needs. FSM software systems can be accessed from both a desktop website and a mobile app. Examples of FSM software services that pest control companies can use include Talygen, Service Fusion, ServiceTitan, GorillaDesk, and Housecall Pro.
Overview of FSM Software Services
1. Talygen
Talygen's FSM software has various helpful features for pest control companies to use. Among these features are a centralized dashboard and a dynamic scheduling module. The centralized dashboard contains data such as how effectively the scheduling system works, how long it takes technicians to complete a task such as spraying a property, and how satisfied customers are with their service. Using dynamic scheduling, managers can assign technicians to spray a property based on data metrics such as customer location and work order. Dynamic scheduling is helpful since artificial intelligence can help managers determine appointment metrics in real time. Technicians can also use route planning and GPS integration with Google Maps to ensure they arrive at assigned job sites on time. Talygen can integrate with other third-party systems, including Google Calendar, QuickBooks, and Fresh Books. The FSM software can also work alongside Talygen's other software systems, such as invoicing software, document storage, and unified communications, such as instant messaging. Talygen's range of features and ease of use makes it an ideal FSM software system for pest control companies.
2. Service Fusion
Pest control companies can use Service Fusion to efficiently manage their technicians' job assignments. A key feature of Service Fusion is that users can view information such as customer contact information from the dashboard. Technicians can use the GPS tracking program to ensure they arrive at appointments on time. Another benefit of using Service Fusion is that customers can easily pay for their services through the invoicing software. Service Fusion can also integrate with QuickBooks. However, a downside of using Service Fusion is that the user interface on the desktop website is somewhat cluttered.
3. ServiceTitan
ServiceTitan is ideal for larger pest control companies to use as a mobile best field service software. One of the main benefits of using ServiceTitan is that the customizable dashboard offers reports on metrics such as technician performance. Another benefit of using ServiceTitan is that it incorporates unified communications so managers can easily send SMS notifications to technicians and customers. ServiceTitan can also integrate with QuickBooks. However, a disadvantage of using ServiceTitan is that the mobile app has limited functionality than the desktop website.
4. GorillaDesk
GorillaDesk is an FSM software service designed specifically for pest control companies. GorillaDesk allows managers to quickly assign technicians to job sites like other FSM software services. Another feature of GorillaDesk is that it includes a dashboard containing customer data. Customers can also view and manage their invoices through the software. Using the technician tracking function, managers can always know where technicians are via GPS. GorillaDesk can also integrate with third-party services such as QuickBooks, Google Calendar, and Google Maps. However, a downside of using GorillaDesk is that the software can be slow at times.
5. Housecall Pro
Housecall Pro is an FSM software service that pest control companies can use. A key feature of Housecall Pro is that managers can quickly pull up customer records while scheduling technicians. Housecall Pro also features unified communications so managers and technicians can send instant messages to each other. Like other FSM software services, managers can see where technicians are by using GPS. Also, Housecall Pro allows customers to manage their invoices from the app or website and integrates with QuickBooks. However, some pest control companies may hesitate to use Housecall Pro because it lacks reporting functions.
Conclusion
FSM software services are valuable tools for pest control companies to utilize. Using FSM software, pest control companies can efficiently send technicians to job sites and increase customer satisfaction. For more information on Talygen FSM, visit https://talygen.com/FSM.